Date Published: November 26, 2015 - Last Updated 5 Years, 187 Days, 23 Hours, 15 Minutes ago
It's that time of year again. A time to reflect, give thanks, and prepare for a new year (and also to eat lots of really, really good food). In the spirit of Thanksgiving we paused to give thanks for great customer service.
It takes a team to deliver great customer experiences, and it also requires a delicate balance of the right people, processes, and technologies. During our #ICMIchat this week we discussed that balance and also celebrated some of our best customer service achievements of 2015. Read the recap below to see what made your peers proud this year, and what's on their contact center wish list for next year.
From all of us at ICMI, Happy Thanksgiving! We're thankful to serve such an amazing community of contact center professionals. We hope you have a happy, healthy, and safe holiday.