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It's that time of year again. A time to reflect, give thanks, and prepare for a new year (and also to eat lots of really, really good food). In the spirit of Thanksgiving we paused to give thanks for great customer service.
It takes a team to deliver great customer experiences, and it also requires a delicate balance of the right people, processes, and technologies. During our #ICMIchat this week we discussed that balance and also celebrated some of our best customer service achievements of 2015. Read the recap below to see what made your peers proud this year, and what's on their contact center wish list for next year.
From all of us at ICMI, Happy Thanksgiving! We're thankful to serve such an amazing community of contact center professionals. We hope you have a happy, healthy, and safe holiday.
Join us next week for another #ICMIchat. Our host Kevin Hegebarth will lead a discussion on what contact center agents really want. The conversation kicks off at 1pm EST. Just follow and use #ICMIchat to participate!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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