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Technology in 10: Co-browsing and the Customer Experience

By Erica Marois | Published: June 24, 2014 | Comments

Would you like to increase agent efficiency and save money all while improving both the agent and customer experience?  Co-browsing technology makes this possible!

In this edition of Technology in 10 I chat with Michelle Brusyo of LiveLOOK.  Michelle shares some information about the many benefits of co-browsing, and also offers advice for getting executives on board with the technology investment.

Watch and learn how you can leverage co-browsing to increase customer satisfaction.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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