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Technology in 10: Co-browsing and the Customer Experience

By Erica Marois | Date Published: June 24, 2014 - Last Updated August 22, 2018 | Comments

Would you like to increase agent efficiency and save money all while improving both the agent and customer experience?  Co-browsing technology makes this possible!

In this edition of Technology in 10 I chat with Michelle Brusyo of LiveLOOK.  Michelle shares some information about the many benefits of co-browsing, and also offers advice for getting executives on board with the technology investment.

Watch and learn how you can leverage co-browsing to increase customer satisfaction.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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