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#ICMILive: Insight From SWPP Annual Conference

By Erica Marois | Date Published: April 17, 2014 - Last Updated August 22, 2018 | Comments

SWPP Annual Conference is taking Nashville by storm this week, and our very own Justin Robbins is in the midst of the action.

Couldn't make it out to Music City this year?  We've got you covered.

I talked to Justin today to find what he's learned so far, what he's heard is next for WFM in the contact center, and more.  Watch as Justin shares powerful advice about turning contact center data into actionable data and gives us an inside look at all the SWPP Annual Conference action!

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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