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#ICMILive: Insight From SWPP Annual Conference

By Erica Marois | Date Published: April 17, 2014 - Last Updated August 22, 2018 | Comments

SWPP Annual Conference is taking Nashville by storm this week, and our very own Justin Robbins is in the midst of the action.

Couldn't make it out to Music City this year?  We've got you covered.

I talked to Justin today to find what he's learned so far, what he's heard is next for WFM in the contact center, and more.  Watch as Justin shares powerful advice about turning contact center data into actionable data and gives us an inside look at all the SWPP Annual Conference action!

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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