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SWPP Annual Conference is taking Nashville by storm this week, and our very own Justin Robbins is in the midst of the action.
Couldn't make it out to Music City this year? We've got you covered.
I talked to Justin today to find what he's learned so far, what he's heard is next for WFM in the contact center, and more. Watch as Justin shares powerful advice about turning contact center data into actionable data and gives us an inside look at all the SWPP Annual Conference action!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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