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#ICMIchat Recap: What Customers Want

By Erica Marois | Date Published: June 19, 2014 - Last Updated August 22, 2018 | Comments

If you've considered joining us for an #ICMIchat but haven't yet had the chance, I encourage you to peruse the recap from this week.

I may be biased, but wow.  What an awesome hour of contact center networking and learning.  Each week I learn something new and feel re-energized and excited about this industry.  Our conversation this week was particularly fun, because the topic was so relatable.

Continuing our customer experience focus for the month, we devoted an hour to discussing what customers want. (Thanks to Five9 for hosting!)

Will customers pay more for a better experience, or would they rather shop around for a better deal?  Read the recap for insight on this question and more.

Join us next week (Tuesday, 1pm ET) to discuss customer surveys.  Learn more about you can become a part of this amazing and engaging hour of contact center insight.

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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