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#ICMIchat Recap: What Customers Want

By Erica Marois | Published: June 19, 2014 | Comments

If you've considered joining us for an #ICMIchat but haven't yet had the chance, I encourage you to peruse the recap from this week.

I may be biased, but wow.  What an awesome hour of contact center networking and learning.  Each week I learn something new and feel re-energized and excited about this industry.  Our conversation this week was particularly fun, because the topic was so relatable.

Continuing our customer experience focus for the month, we devoted an hour to discussing what customers want. (Thanks to Five9 for hosting!)

Will customers pay more for a better experience, or would they rather shop around for a better deal?  Read the recap for insight on this question and more.

Join us next week (Tuesday, 1pm ET) to discuss customer surveys.  Learn more about you can become a part of this amazing and engaging hour of contact center insight.

 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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