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If you follow our blog or Twitter stream you've probably noticed a theme throughout the month of December. We've devoted these past few weeks to looking back and thinking forward. We've reflected on the biggest stories for the contact center this year and started preparing for the year ahead.
Last week we devoted our #ICMIchat to the agent of tomorrow. This week, to the customer of tomorrow.
What do tomorrow's customers need from the contact center? Check out the recap below for insight from our community.
Join us again in January on Tuesday the 6th as we kick off our first #ICMIchat of 2015. We'll set you up for a year of hiring and recruiting success in the contact center!
Interested in joining us for #ICMIchat next year? Email me if you'd like a calendar invite (email@example.com).
I look forward to tweeting with you all in the coming year. Cheers and happy holidays!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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