ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


#ICMIchat Recap: Optimizing Social in the Contact Center

This Tuesday, ICMI hosted the third tweet chat of the #ICMIchat series.  The topic was "Optimizing Social in the Contact Center" and participants engaged in a discussion on best practices, technology and more.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 25 at 1pm ET for another chat.  Contact Center Expo and Conference speaker Sean Hawkins will lead a discussion on the "Secrets of Successful Social Support."  Head over to our LinkedIn group or our twub for more information!

More Resources