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#ICMIchat Recap: Optimizing Social in the Contact Center

By Erica Marois | Date Published: February 20, 2014 - Last Updated August 22, 2018 | Comments

This Tuesday, ICMI hosted the third tweet chat of the #ICMIchat series.  The topic was "Optimizing Social in the Contact Center" and participants engaged in a discussion on best practices, technology and more.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 25 at 1pm ET for another chat.  Contact Center Expo and Conference speaker Sean Hawkins will lead a discussion on the "Secrets of Successful Social Support."  Head over to our LinkedIn group or our twub for more information!

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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