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#ICMIchat Recap: Optimizing Social in the Contact Center

By Erica Marois | Date Published: February 20, 2014 - Last Updated August 22, 2018 | Comments

This Tuesday, ICMI hosted the third tweet chat of the #ICMIchat series.  The topic was "Optimizing Social in the Contact Center" and participants engaged in a discussion on best practices, technology and more.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 25 at 1pm ET for another chat.  Contact Center Expo and Conference speaker Sean Hawkins will lead a discussion on the "Secrets of Successful Social Support."  Head over to our LinkedIn group or our twub for more information!

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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