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This Tuesday, ICMI hosted the third tweet chat of the #ICMIchat series. The topic was "Optimizing Social in the Contact Center" and participants engaged in a discussion on best practices, technology and more. If you missed it, or just want a recap, check out some of the highlights below. Join us next week, Tuesday, February 25 at 1pm ET for another chat. Contact Center Expo and Conference speaker Sean Hawkins will lead a discussion on the "Secrets of Successful Social Support." Head over to our LinkedIn group or our twub for more information!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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