Published: February 20, 2014 | Comments
This Tuesday, ICMI hosted the third tweet chat of the #ICMIchat series. The topic was "Optimizing Social in the Contact Center" and participants engaged in a discussion on best practices, technology and more. If you missed it, or just want a recap, check out some of the highlights below. Join us next week, Tuesday, February 25 at 1pm ET for another chat. Contact Center Expo and Conference speaker Sean Hawkins will lead a discussion on the "Secrets of Successful Social Support." Head over to our LinkedIn group or our twub for more information!