ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

#ICMIchat Recap: Optimizing Social in the Contact Center

By Erica Marois | Published: February 20, 2014 | Comments

This Tuesday, ICMI hosted the third tweet chat of the #ICMIchat series.  The topic was "Optimizing Social in the Contact Center" and participants engaged in a discussion on best practices, technology and more.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 25 at 1pm ET for another chat.  Contact Center Expo and Conference speaker Sean Hawkins will lead a discussion on the "Secrets of Successful Social Support."  Head over to our LinkedIn group or our twub for more information!

More Resources

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!