Published: July 31, 2014 | Comments
Most people don't grow up dreaming of working in the contact center. So how can contact centers recruit and hire the best talent?
This week we devoted our #ICMIchat to hiring in the contact center. Read the recap below for advice on writing contact center job descriptions, developing effective interview questions, hiring for skill and cultural fit and more.
Join us again next week (Tuesday, 1pm ET) for a chat on contact center metrics.