ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
April at ICMI is all about Workforce Optimization (WFO). In keeping with the theme, the topic of our latest #ICMIchat was "Forecasting for the Future."
Todd Hixson hosted the hour-long, action-packed chat and gave us all some great ideas to implement.
Check out the recap below for tips on scheduling, handling seasonal peaks, and more.
Join us again next week for another fast-paced hour! If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?