Published: October 23, 2014 | Comments
Last week during #ICMIchat we discussed the importance of employee engagement. This week, we went a little deeper.
How can contact center leaders use rewards and incentives to motivate their staff? Is there such a thing as a bad incentive? Check out the recap below for guidance on implementing and effective employee rewards and incentives program in your contact center.
Join us again next week (Tuesday, 1:00 pm ET) as we wrap up the month of culture and morale with a chat on remote contact center agents. TCN will host the hour.