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Last week during #ICMIchat we discussed the importance of employee engagement. This week, we went a little deeper.
How can contact center leaders use rewards and incentives to motivate their staff? Is there such a thing as a bad incentive? Check out the recap below for guidance on implementing and effective employee rewards and incentives program in your contact center.
Join us again next week (Tuesday, 1:00 pm ET) as we wrap up the month of culture and morale with a chat on remote contact center agents. TCN will host the hour.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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