TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

#ICMIchat Recap: Different Workforce Models that Work

It's hard to believe, but April is quickly drawing to a close. In honor of our month of WFM ICMI hosted one last #ICMIchat on the topic.  Our focus for this week: Different Workforce Models that Work.

Couldn't join us, or want a refresher?  Check out the recap below for great advice including the 3 questions you should considering asking every new hire in the contact center.

Join us again next week for a very special #ICMIchat.  We'll give you a sneak peek of what's to come at Contact Center Expo and Conference.  Justin Robbins will host us in a discussion around some of the hottest topics and themes that are sure to come out of the conference this year. 

More Resources