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#ICMIchat Recap: Different Workforce Models that Work

By Erica Marois | Published: April 24, 2014 | Comments

It's hard to believe, but April is quickly drawing to a close. In honor of our month of WFM ICMI hosted one last #ICMIchat on the topic.  Our focus for this week: Different Workforce Models that Work.

Couldn't join us, or want a refresher?  Check out the recap below for great advice including the 3 questions you should considering asking every new hire in the contact center.

Join us again next week for a very special #ICMIchat.  We'll give you a sneak peek of what's to come at Contact Center Expo and Conference.  Justin Robbins will host us in a discussion around some of the hottest topics and themes that are sure to come out of the conference this year. 

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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