#ICMIchat Recap: Different Workforce Models that Work

It's hard to believe, but April is quickly drawing to a close. In honor of our month of WFM ICMI hosted one last #ICMIchat on the topic.  Our focus for this week: Different Workforce Models that Work.

Couldn't join us, or want a refresher?  Check out the recap below for great advice including the 3 questions you should considering asking every new hire in the contact center.

Join us again next week for a very special #ICMIchat.  We'll give you a sneak peek of what's to come at Contact Center Expo and Conference.  Justin Robbins will host us in a discussion around some of the hottest topics and themes that are sure to come out of the conference this year. 

More Resources

• Webinar: The WFO Puzzle: Putting the Pieces Together
  
• ICMI Contact Center Expo & Conference: Workforce Optimization in The Customer Channel Choice World
  
• ICMI Symposium Course: Workforce Management Bootcamp
  
• ICMI Training: Do-it-Yourself Workforce Management

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