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It's hard to believe, but April is quickly drawing to a close. In honor of our month of WFM ICMI hosted one last #ICMIchat on the topic. Our focus for this week: Different Workforce Models that Work.
Couldn't join us, or want a refresher? Check out the recap below for great advice including the 3 questions you should considering asking every new hire in the contact center.
Join us again next week for a very special #ICMIchat. We'll give you a sneak peek of what's to come at Contact Center Expo and Conference. Justin Robbins will host us in a discussion around some of the hottest topics and themes that are sure to come out of the conference this year.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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