Published: April 24, 2014 | Comments
It's hard to believe, but April is quickly drawing to a close. In honor of our month of WFM ICMI hosted one last #ICMIchat on the topic. Our focus for this week: Different Workforce Models that Work.
Couldn't join us, or want a refresher? Check out the recap below for great advice including the 3 questions you should considering asking every new hire in the contact center.
Join us again next week for a very special #ICMIchat. We'll give you a sneak peek of what's to come at Contact Center Expo and Conference. Justin Robbins will host us in a discussion around some of the hottest topics and themes that are sure to come out of the conference this year.