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July is the month of Learning & Development at ICMI and we kicked things off in style with an #ICMIchat dedicated to contact center training.
All of our #ICMIchat participants agreed--proper training is critical to the success of the contact center. But ICMI research shows that most contact centers don't have the budget they need for adequate training.
What are some ways to convince company executivess of the importance of contact center training? Can training impact culture? Read the recap below for insight on these questions and more.
Join us again next week (Tuesdays, 1pm ET) as we explore the latest in agent training technology.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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