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#ICMIchat Recap: Contact Center Training

By Erica Marois | Date Published: July 03, 2014 - Last Updated August 22, 2018 | Comments

July is the month of Learning & Development at ICMI and we kicked things off in style with an #ICMIchat dedicated to contact center training.

All of our #ICMIchat participants agreed--proper training is critical to the success of the contact center.  But ICMI research shows that most contact centers don't have the budget they need for adequate training.

What are some ways to convince company executivess of the importance of contact center training?  Can training impact culture?  Read the recap below for insight on these questions and more.

Join us again next week (Tuesdays, 1pm ET) as we explore the latest in agent training technology.

 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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