By
Erica Marois
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Date Published: July 11, 2014 - Last Updated 4 Years, 7 Days, 9 Hours, 27 Minutes ago
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What does a true VOC program entail? Who in the organization should be part of the VOC/customer loyalty team?
In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their thoughts on VOC programs, secret shopper programs, the latest in call center technology, and more.
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