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#CCExpo14 Thought Leader Panel: Culture and Morale

By Erica Marois | Date Published: October 10, 2014 - Last Updated September 26, 2019 | Comments

How do you define agent engagement and then how do you achieve it?

In this thought leadership panel from Contact Center Expo and Conference, our experts share their thoughts on improving culture and morale in the contact center.

Watch as they discuss the technology, tools, and processes needed to create a high performance culture in the contact center.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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