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#CCExpo14 Thought Leader Panel: Culture and Morale

By Erica Marois | Date Published: October 10, 2014 - Last Updated September 26, 2019 | Comments

How do you define agent engagement and then how do you achieve it?

In this thought leadership panel from Contact Center Expo and Conference, our experts share their thoughts on improving culture and morale in the contact center.

Watch as they discuss the technology, tools, and processes needed to create a high performance culture in the contact center.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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