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A few weeks ago we polled our community members to find out if their contact centers currently support at-home agents. The results are in, and nearly half (47%) of all respondents answered "yes." 33% said they currently don't, and 20% said they don't now, but are considering it.
As technology continues to evolve, and the workforce changes, more and more contact centers will need to explore remote work options. And not just for agents, but for management, too.
Next Thursday, July 18th, we'll discuss this very topic in a complimentary webinar with five9 and ICMI community expert George Xourafas. We'll learn all about today's evolving customer and employee needs and discuss the following:
Could your company benefit from this knowledge? Join us!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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