Date Published: July 11, 2013 - Last Updated 5 Years, 30 Days, 13 Hours, 6 Minutes ago
A few weeks ago we polled our community members to find out if their contact centers currently support at-home agents. The results are in, and nearly half (47%) of all respondents answered "yes." 33% said they currently don't, and 20% said they don't now, but are considering it.
As technology continues to evolve, and the workforce changes, more and more contact centers will need to explore remote work options. And not just for agents, but for management, too.
Next Thursday, July 18th, we'll discuss this very topic in a complimentary webinar with five9 and ICMI community expert George Xourafas. We'll learn all about today's evolving customer and employee needs and discuss the following: