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This month at ICMI we're focusing on global service delivery-- outsourcing, BPOs, and cultural differences, and more.
In an effort to explore those cultural differences, we polled our community members and asked: Do you find the expectations of American customers to be more demanding than those of other cultures?
The results are in, and 69% of you said yes.
Kevin Brown explores some of those differences in his blog post "Global Customer Expectations: Exploring the Similiarities and Differences." In his experiences working for a global shipping company, he dealt with customers all over the world. Did he find American customers to be more demandind? In some ways, perhaps, but he also found more similiarities than you might expect.
Do you have global service experience? What have you found in terms of cultural differences?
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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