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Does Your Contact Center Offer 24/7 Support?

By Erica Marois | Date Published: August 01, 2013 - Last Updated August 22, 2018 | Comments

Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support.  The results: about 60% said yes, with 40% answering no.

Do these results surprise you?  How does your contact center compare?

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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