By
Erica Marois
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Date Published: August 01, 2013 - Last Updated 5 Years, 37 Days, 19 Hours, 58 Minutes ago
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Comments
Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support. The results: about 60% said yes, with 40% answering no.
Do these results surprise you? How does your contact center compare?