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Speaker Center

Welcome to the Speaker Center, where you’ll find the essential information you need to prepare for your presentation at ICMI's Contact Center Expo!

For any questions regarding the agenda, logistics, A/V, or general event operations, please contact Kathleen Harinski.


This conference will take place October 21-24 at:
Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
(407) 503-3000


Important Dates

  • Presentations and Handouts Due: September 23, 2024 
  • Hotel Reservation Deadline: September 27, 2024
  • Pre-Conference Training: October 21-22, 2024
  • Event: October 22-24, 2024


You will be preregistered for the event by Contact Center Expo event management. Please be on the lookout for an email coming from [email protected]. Speakers will receive a complimentary Standard + Workshop + Site Tour conference pass, which will permit access to half-day workshops and site tours, keynotes, conference sessions, the Expo Hall, meals and receptions, and special events.

Note: Pre-conference training is not included with this pass type. To attend pre-conference training, contact [email protected] to upgrade your pass; the value of the Standard + Workshop + Site Tour pass will be applied toward the Training + Standard Conference pass bundle.

Hotel and Travel

This event will take place in-person at the Loews Royal Pacific at Universal Studios Orlando. Travel information can be found here. Please reference your signed speaker agreement for more details. Please be sure to book your hotel on or before September 27th in order to receive our discounted room rate.


The conference agenda is available on our website. If your biography and headshot are missing on the agenda, please reach out to Kenna Beaver.  

Marketing and Promotion

You should have received custom marketing collateral to promote yourself as a featured speaker at ICMI’s Contact Center Expo. These custom banners highlight your specific session(s). If you haven't received your materials, or if you have questions, please contact Heather Wood.


You're also encouraged to submit blogs, vlogs, articles, or infographics for publication on and the conference site in advance of the event, to promote the event, your participation, and your expertise. If you're interested in contributing editorial content, please contact Tara Gibb.


A/V and Room Guidelines

All sessions set classroom-style (min. 80-person capacity)

  • All workshops set in 6' rounds (min. 100-person capacity)
  • All session rooms to include:
    • Screen and projector
    • Audio system with one (1) podium microphone and two (2) lavalier microphones
    • PC connectors/dongles (Note: Mac users, bring device-specific connectors/dongles)
    • Wi-Fi Internet on the Contact Center Expo network
    • Laptop for displaying presentation (trainers to bring their own laptop)
  • Session information displayed on an LED sign outside the room

Important Notes

  • Speaker may arrive to the room ten minutes prior to the session start time and will have five minutes post-session to clear the room, including any collateral left behind.
  • Due to the limited amount of time between sessions, changes to the standard set will not be permitted.
  • No staff or signage (other than LED signage provided by ICMI) are allowed outside the room.

Presentation and Handout Guidelines

ICMI requests that all presentations are submitted in PowerPoint, using the template provided. All materials must be submitted prior to the show and no later than the deadline specified above (September 23, 2024). If materials aren't received by the deadline date, your participation may be subject to cancellation. If you are unable to meet the deadline, please contact Kathleen Harinski.
Requirements and suggested guidelines for a successful presentation:

  • Use ICMI-provided template and embedded color palette
  • Avoid paragraphs
  • Limit each slide to 8 bullet points or fewer
  • Limit graphics to 1-3 per slide
  • Avoid font sizes smaller than 18pt
  • Keep backgrounds simple
  • Avoid all caps
  • Avoid company logos
  • Remember to spell check

ICMI is committed to delivering a sustainable event; to that end, we do not print handouts for breakout sessions. All breakout session handouts will be uploaded to the conference app for attendees to access at their discretion.



Commitment and Speaker Agreement

As a speaker at Contact Center Expo, you have committed to present your confirmed session or workshop and complete the preparation that it entails. In return, ICMI agrees to promote you and your presentation to its attendees through a comprehensive promotional campaign. Both you and ICMI have made a promise to our attendees to deliver the session as confirmed and published, including the topic and the speaker(s).

All speakers received a confirmation and speaker agreement in June. If you haven't signed and returned your agreement, or if you have any other questions, please contact Kathleen Harinski.

ADA (Americans with Disabilities) Assistance

If you require special assistance, auxiliary aids, interpreters, or other reasonable accommodations while at Contact Center Expo, please send your requests to Liz Frias and we will do our absolute best to accommodate them.