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Speaker Center

Welcome to the Speaker Center, where you’ll find the essential information you need to prepare for your presentation at Contact Center Expo!

For any questions regarding the agenda, logistics, A/V, or general event operations, please contact Christina Garceau.


Important Dates

  • Presentations and Handouts Due (Sessions and Workshops): October 7 
  • Pre-Conference Training: October 24 - 25
  • One-Day Workshops and Site Tours: October 25
  • Main Conference: October 25 - 27


You will be preregistered for the event by Contact Center Expo event management. Please be on the lookout for an email coming from [email protected]. Speakers will receive a complimentary Premium conference pass, which will permit access to one-day workshops and site tours, keynotes, conference sessions, the Expo Hall, meals and receptions, and special events. 

Note: Pre-conference training is not included with the Premium conference pass. To attend pre-conference training, contact [email protected] to upgrade your pass; the value of the Premium pass will be applied toward the Training + Standard conference pass.

Hotel and Travel

This event will take place in-person at the Omni Orlando Resort at Championsgate. Travel information can be found here. Please reference your signed speaker agreement for more details.


The conference agenda is available online. If your biography and headshot are missing on the agenda, please reach out to Christina Garceau

Marketing and Promotion

You should have received custom marketing collateral to promote yourself as a featured speaker at Contact Center Expo. These custom banners highlight your specific session(s). If you haven't received your materials, or if you have questions, please contact Allison Clark.

You're also encouraged to submit blogs, vlogs, articles, or infographics for publication on and the conference site in advance of the event, to promote the event, your participation, and your expertise. If you're interested in contributing editorial content, please contact Craig Idlebrook.

A/V and Room Guidelines

  • All sessions set classroom-style (min. 80-person capacity)
  • All workshops set in 6' rounds (min. 100-person capacity)
  • All training, workshop, and session rooms to include:
    • Screen and projector
    • Audio system with one (1) podium microphone and two (2) lavalier microphones
    • PC connectors/dongles (Note: Mac users, bring device-specific connectors/dongles)
    • Wi-Fi Internet on the Contact Center Expo network
  • Session information displayed on an LED sign outside the room

Important Notes

  • Speaker may arrive to the room ten minutes prior to the session start time and will have five minutes post-session to clear the room, including any collateral left behind.
  • Due to the limited amount of time between sessions, changes to the standard set will not be permitted.
  • No staff or signage (other than LED signage provided by ICMI) are allowed outside the room.
  • Sponsors may not attach signage or collateral to the walls or doors of the room.

Presentation and Handout Guidelines

ICMI requests that all presentations are submitted in PowerPoint, using the template provided. All materials must be submitted prior to the show and no later than the deadline specified above (Oct 7). If materials aren't received by the deadline date, your participation will be subject to cancellation. If you are unable to meet the deadline, please contact Christina Garceau.

Requirements and suggested guidelines for a successful presentation:

  • Use ICMI-provided template and embedded color palette
  • Avoid paragraphs
  • Limit each slide to 8 bullet points or fewer
  • Limit graphics to 1-3 per slide
  • Avoid font sizes smaller than 18pt
  • Keep backgrounds simple
  • Avoid all caps
  • Avoid company logos
  • Remember to spell check

ICMI is committed to delivering a sustainable event; to that end, we do not print handouts for breakout sessions. All breakout session handouts will be uploaded to the conference app for attendees to access at their discretion.


Commitment and Speaker Agreement

As a speaker at Contact Center Expo, you have committed to present your confirmed session or workshop and complete the preparation that it entails. In return, ICMI agrees to promote you and your presentation to its attendees through a comprehensive promotional campaign. Both you and ICMI have made a promise to our attendees to deliver the session as confirmed and published, including the topic and the speaker(s).

All speakers received a confirmation and speaker agreement in June. If you haven't signed and returned your agreement, or if you have any other questions, please contact Christina Garceau.

ADA (Americans with Disabilities) Assistance

If you require special assistance, auxiliary aids, interpreters, or other reasonable accommodations while at Contact Center Expo, please send your requests to Christina Garceau and we will do our absolute best to accommodate them.