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Ft.Lauderdale, FL | May 11-14, 2020
The Diplomat Resort

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Speaker Center

Welcome to the Speaker Center, designed to help speakers plan their engagements at Contact Center Expo and promote their sessions.

The conference will take place May 13-16, 2019 at

The Diplomat Beach Resort
3555 S. Ocean Drive
Hollywood, FL 33019

Registration

To register as a speaker, please contact Kristin McNeil at ICMIconference@icmi.com.

Important Dates & Deadlines:

ASAP – Signed Speaker Agreement and AV Requirements Due
ASAP – Changes to your speaker biography or photo
February 20, 2019 – Special requests for supplies or AV requirements in your session room
April 1, 2019 – Presentation Slides Due
April 17, 2019 – Hotel Reservation Discount Cutoff
April 19, 2019 – Speaker Registration Due

Speaker Tasks:

  1. Sign the Speaker Agreement, if you haven't already done so.
  2. Check your Speaker Listing & Session Schedule
  3. Submit changes to your Speaker Biography & Photo by emailing us at ICMIconference@icmi.com. 
  4.  If you have any special requests for supplies in your session room or AV requirements, please submit them to us by Wednesday, February 20th.
  5. Download your Presentation Template
  6. After reading the speaker presentation guide, submit your presentation slides directly to ICMIconference@icmi.com by Monday, April 1.
  7. Make your hotel reservations by Wednesday, April 17. Please note that we recommend booking your hotel room as soon as possible, as rooms cannot be guaranteed.
  8. Register for the event by Friday, April 19. If you have any issues, please email us at ICMIconference@icmi.com.
  9. Promote your presence & read about additional speaker benefits - see all the great ideas below!

Tell The World You Are Speaking at the ICMI Contact Center Expo!

Write And Get Published!

Share a blog post, article, infographic, or video on ICMI.com. Comment on articles, or head over to our forum and start a conversation.  Learn more about being an ICMI Contributor >

Be Heard!

ICMI Live Webinars - This is a great way to grab an audience’s attention and to interact live.


Be Social! Get Connected!

Get the Mobile App!

Once this app is released (mid-April), we encourage you to start posting about your session, asking questions, posting pictures, and comments. This helps develop early engagement and interest in your session.

If you’re not already, become a fan of ICMI Facebook Page and RSVP for Contact Center Expo. Invite your friends to become fans and RSVP as well. Post information on the Contact Center Expo page about your session.

Also, once you are registered for the event, you can join our exclusive Faceboook Expo19 Group Page. It's the perfect way to start early conversations with attendees!

Join the LinkedIn ICMI group and start a discussion around your session and invite your friends to join the discussion.

Follow us on Twitter. Post about the event and your session using #CCEXPO and @callcenterICMI and we’ll retweet as appropriate.

 Check out our latest videos on YouTube. You'll love watching them.

 

Outlined above are many opportunities to collaborate with ICMI. Become an ICMI Community Thought Leader today and help us improve the contact center and customer service profession! ICMI is excited to work with you to help increase your visibility and amplify your voice in the contact center industry.

Please contact Erica Marois, Community Manager

Twitter: @EricaMarois | Email: erica.marois@ubm.com | Phone: (919) 348-8087


Custom Banners and Landing Pages

Soon you will receive a link to a portal through FEATHR where you can access your custom landing page, download custom banners to link to the landing page, and even a custom email to send to your followers.Stay tuned for this opportunity to promote your presence at ICMI Expo!


Public Relations Tools for Speakers: Press Release Guidelines

ICMI Contact Center Expo offers a strong audience of contact center professionals to target for an announcement about your participation. We encourage you to write and distribute news about speaking at Contact Center Expo and have put together the following press release guidelines.

  • The date and location of the event should be included in the first paragraph: ICMI Contact Center Expo is happening May 13-16, 2019 at The Diplomat Beach Resort near Fort Lauderdale, FL.
  • The following ICMI Contact Center Expo information should be included in the press release: Contact Center Expo 2019 is presented by ICMI, a respected leader and partner in the industry for over 32 years. To register to attend or exhibit at this event, or to find out more, please visit ICMI.COM/CCEXPO.

For further information on promoting your participation at ICMI Contact Center Expo, please contact Sandra Kemp.


Speaker Benefits

Publicity
As a speaker, your name, title, company and biography will be featured on the Contact Center Expo & Conference website. Your session may also be featured in an event email reaching over 21,000 subscribers.

Complimentary Registration for the Entire Event
You will receive (1) complimentary registration, non-transferable 4-Day Conference Pass. We welcome you, as a speaker, to attend all 4 days, including all conference sessions, exhibits, and pre- and post-conference workshops.

Discount to Friends & Family
We encourage you to share this code in your press releases, Tweets, and Facebook posts to provide a special savings to your followers and friends who register to attend this event. Tell them to use promo code SPKR to receive $200 off any conference package.


Attendee Testimonials

What Attendees Are Saying About Contact Center Expo

quote

I loved it! It was my first ICMI conference and I learned something useful every single day! Most of all I loved having the chance to talk "shop" with other centers to learn best practices.

Jo Henry
Team Captain , Dorel Juvenile

Attending the ICMI Conference provides the ability to meet others who share the challenges inherent in Contact Centers. It is informative and an opportunity to share knowledge and "war stories".

Claire Neumann
Customer Service Manager , The General Insurance

By attending as a group, we were able to attend different sessions during each block and share our notes in order to get the most out of the conference.

Evan Watson
Documentation Specialist , AICPA

This conference was a game changer for me. There were so many concepts around metrics and coaching that we have been trying to implement, and those same concepts were discussed here. I was able to take what we have already done, mix in some of these amazing ideas from the conference, and build something that will totally change our contact center for the better!

Haley Birdyshaw
Sponsor and Donor Relations Operations Analyst , Compassion International

There is always something we can do better to help our customers and it is good to share best practices with others that live in your world.

Kathy Liatos
Member Services Manager , Christian Care Ministries

I learned so much and I have come back to my contact center with new enthusiasm and great ideas for improvement.

Lonnie Gridley
Contact Center Director , Progressive Finance

This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham
Sr. Manager Customer Care, Technology Services , J. J. Keller & Associates

Attending the ICMI Contact Center Expo & Conference is an extremely worthwhile and energizing experience. I can't recommend it enough!

Michelle Wedding
Associate Manager , Mead Johnson

ICMI conference is a wonderful opportunity to learn about new technology, network with my peers.

Nancy Ellis
Network/Telecommunications Analyst , Vectren Corporation

This was my third straight year attending and I've come away with pages of notes to share with my team when I return. I get so much from the sessions and site tours that all the other stuff feels like a bonus.

Nicholas Woltring
Director of Customer Service , National Guardian Life Insurance

The ICMI Contact center expo and Conference provided me with not only the opportunity to network with peers in the industry, but also provided me the opportunity to stay current with industry hot topics and solutions. ICMI is one of my go to resources for all things contact center related.

Tina Domer
Customer Care Manager , Restaurant Technologies, Inc.

The speakers and sessions were very informative and the conference was extremely well-organized. Just enough time in each session/presentation! Well done ICMI!

Trenyse Briggs
Business Development Manager , Convey Health Solutions

I have been attending these conferences over 8 years and each time they are more informative and enjoyable. I always bring action items back to the agency.

Esther Edmonds
Contact Center Manager , U.S. Government Printing Office

The conference was so valuable; I learned a great deal and made some excellent connections.

Cortney Jonas Burnos
Workforce Management Director , CareCentrix

"Everybody is really happy to share. There's no real competitors here. It's all about sharing knowledge."

Luke Jamieson
Head of Member Services , UniSuper

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"By far the most comprehensive, well planned and content rich contact center event I have ever been a part of."

Luke Jamieson
Head of Member Services , UniSuper

"One of the best conferences I have attended."

Jennifer High
VP Contact Center , Transamerica

“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”

Candace Estanique
Coordinator , Straub Clinic & Hospital

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty
Contact Center Supervisor , LES

“The opportunity to learn from others is invaluable. There are so many companies represented, that we are able to learn from each other without worrying about giving away trade secrets! Being able to see how others use their technology is a huge plus- it's nice to hear the challenges others have faced and the creative ways they used the technology.”

Lindsey Weems
Call Center Manager , Pepsi Bottling Ventures

“The conference was well organized and provided a variety of training sessions that I found very valuable. I enjoyed the keynote speakers, as well as being able to discuss best practices with my peers from other call centers.”

Sherri Bramwell
Quality Manager , OptumRx

“Given the opportunity, I will plan to attend again and will encourage others in my area of responsibility to attend as well.”

Sharon Cole
Sr. Analyst , Verizon

“Having the opportunity to learn and share in a variety of settings, whether in a classroom setting that is interactive, networking with peers, or on the exhibit floor by seeing demos and squeezing in another session to take away, culminated into a wonderful experience.”

Steve Wilson
Customer Service Supervisor , Grant & Weber

"You get a lot of feedback and interaction not only from speakers but from your peers. There's a lot of exponential learning and for me that's the enjoyable part of the show."

Dan Blattler
, Cox Communication

It was so well orchestrated and organized and it has such a variety of topics to choose from that no matter what your needs or interests are you will find it at the ICMI conference."

Dawn Mangelsen
, DealerTrack Technologies

"It was amazing to be around so many people in the industry. It was exciting and invigorating. To share my perspective and to get so many other perspectives helped me learn and grow."

Jenny Dempsey
, Phone.com

The content was great, the speakers were well prepared and shared relevant information, everything was so well organize and ran so smoothly.

Ruth Hansen
Contact Center Director , TwinStar Credit Union

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."

Serena Daly
Supervisor, Customer Care Sales and Retention , eHealthInsurance Services, Inc

"The keynote presentations were awesome!"

Suzan Gallion
Vice President , RBFCU

"I became a groupie of Lori Bocklund's sessions because I liked her topics and style of presentation so much. She is a wonderful speaker!"

Liz Hansen
IT Technologist , Medtronic

"I met some really great peers and loved the opportunity to share experiences with them."

Coreen Gaffney
Director, Customer Care Team , The Hanover Group

"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."

Jason Kean
Manager, Service Assurance , AutoTrader.com

"I enjoyed the opportunity to meet others in similar fields or facing similar challenges in their contact centers."

Christine Paeplow
Client Services Manager , Harland Clarke

"The conference sessions were great, and so interactive!"

Mariana Kenny
Quality Assurance Analyst , Entrust Energy

"Lori Bocklund - My favorite presenter in a session - smart, funny and filled with great information. Please keep her on the rotation of speakers at your future conferences."

Jennifer Stowell
Sales Support Supervisor , REI

"I really enjoyed the reception in the exhibit hall as this was a great way to network and see the various products that were available."

Kim Singh
Operations Manager , E-Comm 911

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