Welcome to the Exhibitor Center!
PR STRATEGY & COUNSEL
The ICMI PR team is available to assist exhibitors and sponsors with any questions or issues you may have about developing your PR plan and media outreach strategy. Contact Briana.Pontremoli@Informa.com for information.
The ICMI PR team regularly distributes press releases around the event. Additionally, they will release an announcement focused exclusively on event exhibitors. We encourage you to also complete and distribute your own press releases announcing your participation for increased exposure. Please read the press release guidelines below for reference.
INCLUSION IN OFFICIAL PRESS RELEASE
If your company is planning to make an announcement leading up to or at ICMI Contact Center Expo, we can help you increase exposure through a press release detailing exhibitor news, to be distributed one week prior to the event on Monday, October 5th. Submissions are now being accepted through Friday, September 25th via this link.
Please note that submissions cannot exceed 50 words and no marketing copy will be considered. Last year's press release can be viewed here. If you would like to participate in this opportunity but not release specific details of your announcement, we can accommodate you.
NEW! MEDIA RESOURCE GUIDE
The Media Resource Guide will connect registered press who are working on stories during the October event with our speakers, sponsors and exhibitors. This guide (PDF-format) will be distributed to registered media/analysts one week before the event giving them a detailed list of the subject matter experts who are participating in ICMI ccExpo – A Digital Experience.
To be included in the Media Resource Guide, you must complete the online form in the Exhibitor Portal no later than Friday, September 11th.
PRESS RELEASE GUIDELINES
ICMI owns its brands and content and must approve any third party use of its brands and content. If you plan to write a press release about your exhibitor announcement, sponsorship, or other activities around the event, please follow these guidelines:
- Event boilerplate should be included in the press release (see boilerplate below).
- The date and location of the event should be included in the first paragraph: The ICMI Contact Center Expo - A Digital Experience, October 13-14, 2020
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.
To learn more and for the latest news and information, visit www.ubm.com and www.informa.com
ACCESS TO MEDIA LIST
The media list will be available for download in the Exhibitor Portal two weeks prior to the event on Friday, September 25th. This list will give you the opportunity to coordinate onsite briefings with pre-registered press, analysts and bloggers. Once available, the media list will be updated each Friday until the event.
*PR agencies will need to obtain login information to the Exhibitor Services portal from their client for access to the media list.*
YOUR ICMI PR TEAM
The ICMI PR team can be reached at ICMIPR@ubm.com.
Use social media to distribute relevant content to the ICMI Community. Announce your presence at the event and what services and products you will be showcasing. Use the links below to reach our followers:
Use these banners on social media, in your email signature, in blogs or other communications to promote your presence at the event or a product you are showcasing. Simply right-click and choose 'save image as' to download them to your computer. Then link them to http://www.icmi.com/contact-center-expo-conference