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Event Experiences

This is your chance to spend time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. ICMI events are known for their genuine community feel – where contact center leaders connect with peers in a way that enables more sharing of real challenges, more access to real solutions and more opportunity to make long- lasting, authentic connections – while having FUN!

Check back frequently, information added daily!

New for 2023 - There's Nothing Artificial About ICMI


AI and automation may be all the talk in the contact center industry – but there is nothing artificial about what you’ll experience at ICMI’s Contact Center Expo.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to spend time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and so much fun.

Check out our sessions and event experiences regarding AI here


            Global Contact Center Awards Party 

Conference Party Featuring the Global Contact Center Awards Ceremony

Wednesday, October 18 | 6:30 PM to 9:30 PM

The ICMI Global Contact Center Awards Ceremony offers a chance to come together to celebrate greatness in the contact center industry. The awards recognize frontline workers, managers, and teams who deliver excellent customer and employee experience in a fast-paced and dynamic work environment. After enjoy the conference party where you can mingle, dance, and just have fun. It will be illuminating!

Join us for a tropical luau celebration! Let’s gather as a community at the Polynesian-themed Wantilan Pavilion. Embrace the spirit of aloha, immerse yourself in the beauty of the Pacific, and enjoy yummy Polynesian delights. We’ll kick off the party with the ICMI Global Contact Center Awards, honoring excellence in the contact center industry.  More fun will follow with live performers, a signature drink, and DJ-led dancing. This is your chance to mix and mingle while engaging in memorable conversations with your fellow contact center professionals. See you there!

Co-Hosted by:



           Expo Hall

Expo Hall

Tuesday, October 17 | 5:00 PM - 7:30 PM

Wednesday, October 18 | 12:00 PM - 5:00 PM

Thursday, October 19 | 12:00 PM - 4:00 PM

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking. View our exhibitor list



Networking Reception

Tuesday, October 17 | 5:00 PM - 7:30 PM | Expo Hall

This is your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned over the last few years, and toast what's ahead!





Networking Event Hosted by 8x8 & Cognigy

Tuesday, October 17 | 7:30 PM - 9:30 PM

8x8 and Cognigy are hosting a happy hour at ICMI's Contact Center Expo this year, and they would love to see you there! Enjoy free snacks, an open bar, and the opportunity to connect and learn more about creating excellent customer experiences with 8x8 and Cognigy.

Location: The Tahitian Room at the Lowes Royal Pacific Resort

*This event is Hosted by: 8x8 and Cognigy






               Solution Spotlights 

Solution Spotlight Sessions

During Expo Hall Hours, Visit Agenda for Exact Times

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

View agenda



           Alex Weber

Book Signing with Alex Weber

Wednesday, October 18 | 10:00 AM (Following Keynote)

Featured Keynote Speaker, Alex Weber, will be signing his book -Fail Proof: Become the Unstoppable You

Paul Long is a speaker, author, an American Ninja Warrior and Award-Winning Leader & Entertainer positively inspiring millions to achieve breakthrough success! Not only does Alex talk the talk as an in-demand international speaker, he’s walked the walk as an elite competitor on NBC’s Emmy-nominated series American Ninja Warrior. 

Alex shows Top Professionals and Leaders how to bring their very best every day, and to the most high-stakes situations that can make or break your success. It's his sincere understanding of peak performance and peak challenges, mixed with inspiring stories and actionable strategies that makes Alex unforgettable and your human shot of espresso. 



            Passport to Prizes 

Passport to Prizes

Thursday, October 19 | 3:30 PM to 3:45 PM

Enter for a chance to win a number of great prizes donated by participating exhibitors! How to play? Head to the expo hall to collect your Passport to Prizes game card. Then, stop by each booth listed on the card to collect a stamp. Once you have all the required stamps, you can turn your card in for the drawing.

Drawing takes place Thursday, October 19th from 3:30 PM to 3:45 PM. You must be present to win. 



  Book Store Hours

Bookstore Hours

Make Time to Visit Our Bookstore  

Tuesday | October 17 | 1:00 PM to 5:30 PM

Wednesday | October 18 | 7:30 AM to 5:30 PM

Thursday | October 19 | 7:30 AM to 4:00 PM