Event Experiences

With transformational trends taking place in the contact center – like integrating AI and automation, managing a hybrid workforce, and keeping up with operational best practices – ICMI's Contact Center Expo seeks to arm contact center leaders with the tools, solutions and insights that will help them navigate this change with confidence and clarity.

Conference Party Featuring the Global Contact Center Awards Ceremony

Wednesday, October 29 | 6:30 PM to 9:30 PM ET

Awards Program | 6:30 PM to 7:15 PM ET

Let's Celebrate Tiki Party and More | 6:30 PM to 9:30 PM ET

ICMI's Global Contact Center Awards Ceremony offers a chance to come together to celebrate greatness in the contact center industry. The awards recognize frontline workers, managers, and teams who deliver excellent customer and employee experience in a fast-paced and dynamic work environment. After acknowledging the award winners, more fun will follow with a Luau party and a festive and colorful celebration! This is your chance to enjoy delicious food and creative cocktails and to mix and mingle while engaging in memorable conversations with your fellow contact center professionals. 

Expo Hall

Tuesday, October 28 | 5:00 PM - 7:00 PM ET

Wednesday, October 29 | 1:00 PM - 5:00 PM ET

Thursday, October 30 | 1:00 PM - 4:00 PM ET

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking. View our exhibitor list. 

Welcome Reception on Expo Hall

Tuesday, October 28 | 5:00 pm – 7:00 PM

The Welcome Night Reception is your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned over the last few years, and toast what's ahead! Connect with your colleagues, meet new peers, and have some fun celebrating in Orlando!

Meet, Greet and Repeat: Contact Center Speed Networking

Wednesday, October 29 | 4:00 PM - 5:00 PM ET

Wrap up a busy day of learning with a fast-paced hour of fun at our first-ever speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections before the evening awards party. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next.

Here's what to expect:

• Fast-paced rotations every 3 minutes
• Fun conversation starters to spark interesting discussions (We promise no awkward silences)
• A chance to share your experiences and learn from industry peers
• An expanded network of contacts to enhance your conference experience

Solution Spotlight Sessions

During Expo Hall Hours, Visit Agenda for Exact Times

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

Passport to Prizes

Thursday, October 30 | 3:30 PM to 4:00 PM ET

Enter for a chance to win a number of great prizes donated by participating exhibitors! How to play? Head to the expo hall to collect your Passport to Prizes game card. Then, stop by each booth listed on the card to collect a stamp. Once you have all the required stamps, you can turn your card in for the drawing.

Drawing takes place Thursday, October 30 from 3:30 PM to 4:00 PM. You must be present to win.

Bookstore Hours

Make Time to Visit Our Bookstore  

Tuesday | October 28 | 12:00 PM to 7:00 PM

Wednesday | October 29 | 8:00 AM to 5:00 PM