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ICMI's Contact Center Expo delivers expert strategy and insight into the technologies and concepts you need to know to plan, manage, and optimize your contact center. ICMI’s educational conference programming is focused on the rapidly changing global business client, giving our attendees a leg up on their competitors to become the new trailblazers of the contact center.
Embracing change is crucial for companies to stay competitive and adaptable in today's dynamic business environment. We all know that change is a constant and those who embrace it will be better positioned to thrive in the face of new challenges.
ICMI takes pride in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals to the unique interests of the contact center and CX professional industry. Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you.
We invest in delivering a unique, community-focused experience that’s rooted in practical and actionable information and customized networking that produces genuine, long-lasting connections.
Our local Contact Center Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. From Disney to Universal, only Contact Center Expo provides you with this unique conference experience.
Explore the expo floor and meet with vendors exhibiting products and services that can help you identify the best technology solutions to improve your contact center management strategy. From AI to agent experience, learn what’s new in the industry and compare your options to ensure that you make the best purchasing decision for your company.
Our 2-day training classes and half-day workshops provide an opportunity to dig deeper on critical contact center management topics across people, process, technology and strategy. They are led by highly rated ICMI-certified instructors who deliver critical insights and practical takeaways you can apply immediately.
Our featured keynotes are dynamic and inspirational and will entertain, inspire, and excite you. You will walk away re-invigorated with new ways of thinking about your career, leadership style, and management approach.
"This conference was well organized, had excellent speakers, and an engaged audience."
"Breakout sessions were very informative and learnings can be applied immediately to improve my business."
“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”
"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”
"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."
“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”
"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."