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Why Attend

 Top 6 Reasons to Attend ICMI's Contact Center Expo

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Number 1
Independent Content

We pride ourselves in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals to the contact center industry.

Top Reasons to Attend #2
Community-Focused

Community-focused means you get to spend quality time with your peers. Come together to collaborate, brainstorm, and solve the challenges that contact center leaders face. Join the contact center and customer service community in October.

Top Reason to Attend #3
Event Experiences

Our Event Experiences give you a chance to spend time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Networking receptions, lunch & learns, conference party, and much more!

Top Reason to Attend #4
Training & Workshops

Our 2-day training classes and half-day workshops are led by ICMI-certified instructors who understand the contact center community and speak on topics that matter most to you. Leave with a new level of understanding that will improve you and your contact center.

Top Reasons to Attend #5
Sponsored Sessions

Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you. Pop into a Lunch & Learn, attend a Solutions Spotlight to see software in action, or stop by their booths in the expo hall to ask questions specific to your needs.

Top Reasons to Attend #6
Contact Center Site Tours

Our Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. With more tours than ever, experience a unique conference experience. A Premium Pass is required to sign up for one of our amazing tours.

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

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