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Why Attend

 Top 6 Reasons to Attend ICMI's Contact Center Expo

ICMI's Contact Center Expo delivers expert strategy and insight into the technologies and concepts you need to know to plan, manage, and optimize your contact center. ICMI’s educational conference programming is focused on the rapidly changing global business client, giving our attendees a leg up on their competitors to become the new trailblazers of the contact center.

Whether you are an industry veteran or new to the market, the content and networking opportunities will give you the skills and insight that put you on the leading edge. Our sessions provide real-world examples and strategies that address the major challenges affecting the contact center industry, from basics to expert-level education.

Number 1
Independent Content

We pride ourselves in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals tailored to the contact center and CX professional industry.

Top Reasons to Attend #2

Unlike most virtual events, which can feel like consecutive webinars, we invest in delivering a unique, community-focused experience that’s rooted in practical and actionable information and customized networking. Hear from our host, Nate Brown, about why you should attend.

Top Reason to Attend #3
Inspiring Keynotes

Our featured keynotes are dynamic and inspirational and will entertain, inspire, and excite you. You will walk away re-invigorated with new ways of thinking about your career, leadership style, and management approach.

Top Reason to Attend #4
Training/Half-Day Workshops

Our 2-day training classes and half-day workshops are led by ICMI-certified instructors who understand the contact center community and speak on topics that matter most to you.

Top Reasons to Attend #5
Sponsored Sessions

Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you. Set up 1-1 meetings to ask questions specific to your needs, attend a Solutions Spotlight to see their software in action, or stop by their virtual booth.

Top Reasons to Attend #6
Site Tours

Our local Contact Center Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. With more tours than ever, experience a unique conference experience.

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission