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Join the ICMI community! Sign up to receive this weekly newsletter providing the latest industry news, solutions, and case studies. Delivered every Thursday, you will stay connected to the contact center community by gaining first access to our latest blogs, forum posts, and articles. You will also receive special discounts offered exclusively to Contact Center Insider recipients Sign up today!

Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management and contact center issues. Offering a wide variety of resources for CRM professionals, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. QATC provides its membership with many benefits, including member-only access to the QATC website; e-mail Tip of the Week; quarterly newsletters with articles written by industry experts; regional networking meetings; online forums; one free web seminar per year; and an annual conference. Membership in QATC is available to anyone in the quality assurance, training, or related profession.


The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; one free web seminar per year; and $100 discount for CWPP certification and the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession.


Telecom Reseller is your source for news, information and insight on UC, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions.

Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form.

Interested in becoming a media partner? Contact Michele Langer at michele.langer@informa.com.

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