Given the ongoing concern about public safety – and recent announcements from the CDC, the State of Florida, and the Diplomat Beach Resort – ICMI’s Contact Center Expo is moving to October 12-15, 2020, in Dallas, Texas. We're genuinely disappointed not to be able to host you in the coming weeks, but the customer experience and safety of our community and everyone involved in the event continues to be our top priority.
Every year, ICMI looks forward to bringing the contact center community together at the largest gathering of customer experience professionals. We know that moving ICMI’s flagship event to the fall will help sustain high performance and support your continued growth.
Registration will open for the rescheduled event by the middle of April. SIGN UP to receive an alert when registration opens!
Frequently Asked Questions
When and where will ICMI’s Contact Center Expo 2020 now take place?
October 12-15, 2020, at the Sheraton Dallas, Dallas, Texas
I am a current ICMI Contact Center Expo 2020 conference or expo registrant. Now that the event has been postponed to October, what will happen with my pass?
We will automatically transfer your registration to the new dates to help make this a seamless transition for you, and help you retain this investment in your professional development.
Our registration portal is temporarily suspended to prepare for the new event dates. Once it reopens, you will receive an email confirmation of your registration along with updated event and hotel information. This notice will include other options for ways you can invest your registration investment with ICMI – including cancellation terms – should you want to pursue a different path.
What is the hotel room cancellation policy?
Due to the suspension of operations at the Diplomat Beach Resort, all hotel reservations under the ICMI Contact Center Expo room block will be cancelled. The Diplomat Beach Resort will be sending cancellation emails no later than Friday, April 10, 2020 for all standing reservations.
Who should I contact if I have questions?
Why did you make the decision to postpone ICMI Contact Center Expo 2020?
The safety of our community and everyone involved in our event is our top priority. The ongoing concern about public safety and recent announcements from the CDC, the State of Florida, and the Diplomat Beach Resort prompted our decision to reschedule ICMI’s Contact Center Expo.
Our decision to move the event to October is also based upon our desire to provide you with the value you’ve come to expect when attending ICMI’s Contact Center Expo. The ICMI community has always been strong and tight-knit, and we expect that this community will be more important than ever once this pandemic is behind us. We look forward to welcoming you all in October!
What about ICMI Contact Center Connections?
Given the ongoing concern about public safety – and recent announcements from the CDC, the State of Florida, and the Diplomat Beach Resort – ICMI’s Contact Center Expo is moving to October 12-15, 2020, in Dallas, Texas joining with ICMI’s Contact Center Connections to create one larger event. Every year, ICMI looks forward to bringing the contact center community together at the largest gathering of customer experience professionals. Given the extraordinary circumstances, we believe consolidating these events provides the community with the most robust opportunity for growth, learning, and what will surely be much-needed camaraderie later in the year.