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Thank You!

We are grateful to everyone who took part in ICMI's Contact Center Expo 2022!
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
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Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

 
Connecting the Workplace and Life Through F.U.N.
 
Paul Long
Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance
 
Building Emotional Vitality to Thrive Through Change
 
Sara Ross
Speaker and the Chief Vitality Officer, BrainAMPED

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Amanda Hughes
Amanda Hughes
Founder and Managing Director
Clearest Blue, LLC
Anne Palmerine
Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
Beth English
Beth English
Founder and Principal
EE and Associates, Inc.
Brad Cleveland
Brad Cleveland
Senior Advisor
ICMI
Brenda Kross
Brenda Kross
Experience Delivery Manager
Intuit
Brian Kearney
Brian Kearney
Cofounder and CMO
5th Talent International
Brittany Noble
Brittany Noble
Senior Manager, SCO
Amica Mutual Insurance Company
Catherine Mattice
Catherine Mattice
CEO/Founder
Civility Partners
Cheryl Gregware
Cheryl Gregware
AVP and Customer Service Manager
ChoiceOne Bank
Cheryl James
Cheryl James
Chief Experience Strategist
CL James Consulting, LLC
Dave Seaton
Dave Seaton
Founder & Principal
Seaton CX
David Burgoyne
David Burgoyne
Senior Manager, SCO West
Amica Mutual Insurance Company
Eileen Edwards
Eileen Edwards
Member Services Manager
TML Health
Erica Mancuso
Erica Mancuso
Practice Manager, Healthcare
Qualtrics
Eric Mackowitz
Eric Mackowitz
Assistant Vice President, Service Center Operations
Amica Mutual Insurance Company
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jeff Toister
Jeff Toister
President
Toister Performance Solutions, Inc.
Jeremy Watkin
Jeremy Watkin
Director, Customer Experience and Support
NumberBarn
Jim Schleckser
Jim Schleckser
CEO and Managing Partner
Inc. CEO Project
Jim Thomsen
Jim Thomsen
VP, Customer Success
Showdown Displays
John Goodman
John Goodman
Vice Chairman
CCMC
Josh Streets
Josh Streets
CEO/Founder
Scoreboard Group
Julie Younkin
Julie Younkin
Facilitator/Coach
Julie Younkin
Justin Chase
Justin Chase
President and CEO
Solari Crisis & Human Services
Justin Robbins
Justin Robbins
President
Metric Sherpa, Inc
Krista Smalls
Krista Smalls
Director, Member Services
UPMC Health Plan
Laura Grimes
Laura Grimes
CEO
Harrington Consulting Group Inc.
Leslie O'Flahavan
Leslie O'Flahavan
Owner
E-WRITE
Mark Miller
Mark Miller
Practice Leader, Customer Service Advisory, Global Business Intelligence
J.D. Power
Michele Rowan
Michele Rowan
President
Customer Contact Strategies
Monica Snyder
Monica Snyder
Chief Administrative Officer
Solari Crisis & Human Services
Murphy Fraser
Murphy Fraser
Sr. Consultant, Strategy & Operations Consulting
Avtex
Nick Orlando
Nick Orlando
Director of Product Marketing
Kore.ai
N.J. Robinson
N.J. Robinson
President
Hi-Tech Leadership
Sanjeev Sahni
Sanjeev Sahni
Sr. Director, Marketing
eGain
Scott Murphy
Scott Murphy
Director of Benefits Services
TML Health
Scott Newman
Scott Newman
CEO
Transparent BPO
Ted Nardin
Ted Nardin
Principal Consultant
5th Talent International
Tim McElgunn
Tim McElgunn
Principal Analyst
ICMI
Vicki Herrell
Vicki Herrell
Executive Director
QATC
Wendy Fowler
Wendy Fowler
Consultant
Quality Service Solutions, LLC
Nate Brown
Nate Brown
Co-Founder
CX Accelerator

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Call for Speakers is Open for ICMI's Contact Center Expo: A Digital Experience.

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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Sponsors