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Join us in Orlando for ICMI's Contact Center Expo!

Registration is now open. Join us at the Loews Royal Pacific Resort at Universal Orlando on October 21 - 24, 2024

Hurry, Super Early Bird pricing ends July 26th!
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Site Tours

Experience the most innovative contact centers across a variety of industries, sizes, and technology implementations. During these guided tours, you’ll visit the contact center environment and the host’s facility at large. Don’t miss your chance to see culture and technology in action! More will be added- Stay Tuned!
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Ready to Get Your Knowledge On?

Engage in 2-day training classes led by ICMI-certified instructors and network with other Contact Center Leaders, making valuable new connections. At ICMI’s Contact Center Expo, you can attend 40+ sessions, workshops, site tours, and so much more.
Why Attend?
 

Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet this highly qualified group of active buyers in person in 2024!
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What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

Speakers

Speakers

Adrienne Fischer
STCU
Bala Venkataramanan
VP, Head of Customer Experience & Ops
BILL
Beth Gauthier-Jenkins
VP Customer Experience and Human Resources
Gopher Sport
Brad Cleveland
Brad Cleveland
Senior Advisor and Founding Partner
ICMI
Bryant Richardson
President
Real Blue Sky
Chelsey_Johnson
Chelsey Johnson
Education and Quality Manager
Gopher Sport
Cheryl Gregware
Cheryl Gregware
AVP Customer Service Manager
ChoiceOne Bank
Courtnie Garteski-Bergler
Courtnie Garteski-Bergler
Director
Mayo Clinic
Daniel Thomas
Daniel Thomas
Principal Analyst
Informa
Erin Layman
Operations Manager
Mayo Clinic
Erin Murdock
North American University
Jeff Toister
President
Toister Performance Solutions, Inc.
Jim Thomsen
VP of Customer Care
Showdown Displays
Josh Streets
CEO/Founder
Scoreboard Group
Justin Robbins
Content Strategist
8x8
Laura Grimes
Laura Grimes
CEO
Harrington Consulting Group Inc
LESLIE OFLAHAVAN
Principal
E-WRITE
Nate Brown
Senior Director of Customer Experience
Arise Virtual Solutions
Sarah Gibart
Senior Effortless Experience Manager
Gopher Sport
Wendy Fowler
Contact Center Expert
Quality Service Solutions

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Conference Program

With transformative change impacting contact centers more than ever before, there’s one thing call center professionals can be sure of. The knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find sessions, training, workshops and resources covering the latest industry topics - including implementing and integrating AI (including chatbots, chatGBT, etc), employee retention and managing a hybrid workforce, upgrading legacy systems, and common contact center operational issues related to workforce management, customer retention, quality monitoring and delivery, systems management, and employee experience and engagement. We are 100% focused on giving you the tools that empower you to deliver on your business’ strategic goals.

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Become an Exhibitor

With its October timing, ICMI’s Contact Center Expo is the perfect opportunity to end the year strong while building momentum for the New Year. Don’t miss your chance to join key industry players as they showcase their cutting-edge solutions to hundreds of contact center and customer service leaders.

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Networking

Mix and Mingle with like-minded professionals who want to share best practices, solve problems and learn from each other. ICMI's Contact Center Expo offers more intentional networking opportunities than any other event of its kind. We offer site tours, networking receptions, lunch and learns programs, a passport to prize giveaway, and our not-to-be-missed Global Contact Center Awards party. New for 2024, we're also featuring a live contact center podcast on the show floor. Connect with industry professionals and luminaries at the only event designed solely for contact center leaders seeking answers to problems, new ideas - and of course, a fun time!

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Sponsors