ICMI Contact Center Expo & Conference 2019

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CASE STUDIES FROM TOP-TIER ORGANIZATIONS

Gain practical take-a-ways from leaders who've done what you want to do.
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The Most Comprehensive Program for Contact Center Professionals!

  • Six Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections

Watch the 2018 Recap Video!


“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

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   © 2019 Informa PLC, All Rights Reserved.