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#ICMIchat Recap:Forecasting for the Future

By Erica Marois | Date Published: April 10, 2014 - Last Updated August 22, 2018 | Comments

April at ICMI is all about Workforce Optimization (WFO). In keeping with the theme, the topic of our latest #ICMIchat was "Forecasting for the Future."

Todd Hixson hosted the hour-long, action-packed chat and gave us all some great ideas to implement.

Check out the recap below for tips on scheduling, handling seasonal peaks, and more.

Join us again next week for another fast-paced hour!  If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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