#ICMIchat Recap:Forecasting for the Future
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#ICMIchat Recap:Forecasting for the Future

April at ICMI is all about Workforce Optimization (WFO). In keeping with the theme, the topic of our latest #ICMIchat was "Forecasting for the Future."

Todd Hixson hosted the hour-long, action-packed chat and gave us all some great ideas to implement.

Check out the recap below for tips on scheduling, handling seasonal peaks, and more.

Join us again next week for another fast-paced hour!  If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.

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Topics: Workforce Management


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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