Want to Know the Secrets to Small Contact Center Success? Ask Your Questions
Empowering contact center excellence for 30 years!

Want to Know the Secrets to Small Contact Center Success? Ask Your Questions

If you work in a small contact center, you know the challenges of day-to-day management are unique. Smaller budgets, leaner teams, and balancing peaks and valleys in volume are all a part of the territory. It can seem overwhelming at times, but we believe there’s power in learning from others. That’s why we’re hosting a one-hour panel session at Contact Center Expo and Conference to address the challenges of small contact center management. Who better to learn from than the finalists in our Global Contact Center Awards Best Small Contact Center category?

Whether you’re planning to join us in person in Long Beach this year, or you’ll be watching from afar, we want to hear from you! What would you like to learn from our awards finalists? If you could ask them anything, what would it be? Leave your questions for our panelists in the comments below, or submit your questions via this form.  We’ll report back with answers after the event!

Looking for more insight specific to the small contact center? We have a whole track devoted to you at Contact Center Expo and Conference! It’s not too late to register. Check out all the sessions here and reserve your spot now.

Topics: Learning & Development, Strategy & Planning


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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