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Which Contact Center Position Is Your Perfect Fit?

By Erica Marois | Date Published: January 16, 2015 - Last Updated August 22, 2018 | Comments (6)

Happy Friday!  Looking for something fun to do with your coworkers today?

Have you ever wondered what it would be like to manage contact center agents?  Perhaps you've dreamt of screening calls for quality assurance.

Take this quiz and find out which job in the contact center is your perfect fit!  Agent, Workforce Manager, Quality Assurance Analyst, or Supervisor?

My result: Quality Assurance Analyst.

Share your results in the comments below, and tell us if you agree.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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