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Are Your Customers Leaving? Here are 9 Reasons Why

By Erica Marois | Date Published: June 22, 2018 - Last Updated December 03, 2018 | Comments

Customer retention and loyalty programs are becoming more prevalent as brands try to leverage customer service as a competitive differentiator. To better understand how to keep customers, it's helpful to know why they leave in the first place. This week during #ICMIchat, we asked participants to share some of the common reasons why customers stop doing business with a company. Here are their responses!

Looking for ways to boost customer loyalty? Check out the full transcript of our conversation.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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