#ICMIchat Recap: Preparing for Customer Service Week
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#ICMIchat Recap: Preparing for Customer Service Week

We're just weeks away from one of the most celebrated weeks in contact centers across the country. Customer Service Week 2015 kicks off on October 5th and we're helping our community prepare.

This week during #ICMIchat contact center leaders, agents, and technology providers gathered to discuss why the occasion is so important and how contact centers can best celebrate.  Check out the recap below to learn what other contact centers are doing, and how you can expand the fun and appreciation beyond just one week.

Join us next week as we kick off our month of metrics.  The topic for our next chat: Contact Center Metrics 101. Join us Tuesday at 1pm EST to be a part of the conversation.  Just follow along on Twitter using #ICMIchat.

Topics: Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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