#ICMIchat Recap: Going Remote in the #cctr
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#ICMIchat Recap: Going Remote in the #cctr

By now you've probably noticed a theme on icmi.com this week.  As we close out our month of culture and morale, we're devoting the final week to a topic that's become increasingly relevant in 2014: remote employees.

Even if your contact center doesn't currently employ remote agents, chances are good that you're considering it for the future.  What are the challenges to be aware of, and how can you ensure remote employees remain engaged?  For #ICMIchat this week we spent an hour discussing going remote in the contact center.  Check out the recap below for guidance and feel free to weigh-in with your thoughts/experiences below.

We're taking a week off next week, but be sure to follow #CCDemo14 for live updates from Contact Center Demo and Conference.

Join us again on Tuesday, November 11 at 1pm ET.  Neal Topf will lead a discussion on acquiring the right data.

Topics: Culture & Morale, People Management


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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