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Are you constantly looking for ways to do more with less in your contact center?
Who better to turn to than MacGyver?! He was the man who could do everything with anything, and some of his best quotes shed light on ways the contact center can train more effectively and efficiently.
Over the last two weeks we've brought you parts one and two of our four part series--"Training on a Shoestring: What Would MacGyver Do?"
Here's part three. Is your training program nimble enough to thrive? Watch as Justin Robbins, Manager of Training and Development at ICMI, channels his inner MacGyver to bring you more tips for training success.
Check back for the final installment next week!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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