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Exhibitor Center

Welcome! Below are a few tools to help announce your conference participation and increase your connection with attendees.


QUICK LINKS:

EXHIBITOR PORTAL
PR OPPORTUNITIES
SOCIAL MEDIA
MOBILE APP
SHARE YOUR DISCOUNT
EVENT LOGOS & DESCRIPTION  
 

Special Bulletin Regarding A/V Services for ICMI Contact Center Expo
Exhibitors are from time to time subjected to improper solicitation from unaffiliated A/V providers. The official and only approved A/V service provider for this show is ETS. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your A/V needs only using this provider, who's contact info can be found through your exhibitor portal. You may advise UBM of any unauthorized solicitations via email.


 

PR OPPORTUNITIES

PR STRATEGY & COUNSEL

The ICMI PR team is available to assist exhibitors and sponsors with any questions or issues you may have regarding your PR strategy before or during the event. Contact [email protected] for information.

PRESS RELEASES

ICMI PR Team regularly distributes press releases around the event. Additionally, they will release an announcement focused exclusively on event exhibitors. We encourage you to also complete and distribute your own press releases announcing your participation for increased exposure. Please read the press release guidelines below for reference.

INCLUSION IN OFFICIAL PRESS RELEASE

If your company is planning to make an announcement leading up to or at the ICMI Contact Center Expo, we can help you increase exposure through a press release detailing exhibitor news, to be distributed one week prior to the event on Tuesday, May 15. Submissions are now being accepted through Friday, May 4 via this link.

Please note that submissions cannot exceed 50 words and no marketing copy will be considered. If you would like to participate in this opportunity but not release specific details of your announcement, we can accommodate you.

PRESS RELEASE GUIDELINES

ICMI owns its brands and content and must approve any third party use of its brands and content. If you plan to write a press release about your exhibitor announcement, sponsorship, or other activities around the event, please follow these guidelines:

  • Event boilerplate should be included in the press release (see boilerplate below).
  • The date and location of the event should be included in the first paragraph: The ICMI Contact Center Expo, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, FL.

ICMI BOILERPLATE

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.

ACCESS TO MEDIA LIST

The media list will be available for download in the Exhibitor Portal two weeks prior to the event on Tuesday, May 8. This list will give you the opportunity to coordinate onsite briefings with pre-registered press, analysts and bloggers. Once available, the media list will be updated each Friday until the event.

*PR agencies will need to obtain login information to the Exhibitor Services portal from their client for access to the media list.* 

YOUR ICMI PR TEAM

The ICMI PR team can be reached at [email protected]


SOCIAL MEDIA   

Use social media to distribute relevant content to the ICMI Community. Announce your presence at the event and what services and products you will be showcasing. Use the links below to reach our followers:

Use these banners on social media, in your email signature, in blogs or other communications to promote your presence at the event or a product you are showcasing. Simply right-click and choose 'save image as' to download them to your computer. Then link them to http://www.icmi.com/contact-center-expo-conference






Optionally, use this banner if you are a speaker.


 

CONFERENCE MOBILE APP

Download the Mobile App! ICMI.com/App
Note: only registered attendees can access the conference mobile app. You will receive an invitation to activate and get on the mobile app. Once complete you can post pictures, comments and special offers. Start conversations, invite people to your booth, and increase engagement with attendees.

 

 


 

SHARE YOUR DISCOUNT

All exhibitors receive a unique promo code which offers big discounts off the price of a 2-day, 3-day or 4-day pass. Be sure to share your promo code in all your promotional efforts to ensure registrations that come in as a result of your efforts are coded to your company. This discount code is available in the Exhibitor Portal. If you have questions or have not received this information, please contact Iris Fliegelman at [email protected].

PROMOTIONAL REWARDS

If 3-5 paid attendees use your promo code, you'll earn a two column wraps
If 6+ paid attendees use your promo code, you'll earn a chair drop!

TO QUALIFY FOR THIS PROGRAM, REGISTRATIONS MUST MEET THE FOLLOWING CRITERIA:

  1. Paid 2-day, 3-Day or 4-day Conference Pass
  2. Unique code must be applied during registration process
  3. Registrant cannot be an employee of an Exhibiting or Sponsoring Company
  4. Balance must be paid in full
  5. This program ends Friday, April 13, 2018. No registrations received after this date will apply towards this program.

EMAIL YOUR CLIENTS THE PROMO CODE AND PROMOTE YOUR PRESENCE

  • Download the email template
  • Customize it in an HTML editor by searching and replacing the following fields or copy and paste the template directly into your email body and replace the following fields before sending to your recipients.
    • %%Exhibitor%% - replace with your company name
    • %%Promo Code%% - replace with your unique promo code
    • %%Booth%% - replace with your booth number
    • %%Link%% - replace with your company URL
    • %%Description%% - replace with your company description or information on your booth

PROMOTE YOUR PRESENCE AND YOUR CODE THROUGH BANNERS

Right-click and save this banner, then bring this banner into an editing software, such as photoshop and add under the discount, "Register with code [insert your code]"

 

The ICMI Contact center expo and Conference provided me with not only the opportunity to network with peers in the industry, but also provided me the opportunity to stay current with industry hot topics and solutions. ICMI is one of my go to resources for all things contact center related.

Tina Domer , Customer Care Manager, Restaurant Technologies, Inc.

   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.