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Ft.Lauderdale, FL | May 11-14, 2020
The Diplomat Resort

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Exhibitor Center

Welcome to the Exhibitor Center!

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PR OPPORTUNITIES
SOCIAL MEDIA
MOBILE APP
SHARE YOUR DISCOUNT
EVENT LOGOS & DESCRIPTION

Special Bulletin Regarding A/V Services for ICMI Contact Center Expo
Exhibitors are from time to time subjected to improper solicitation from unaffiliated A/V providers. The official and only approved A/V service provider for this show is ETS. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your A/V needs only using this provider, who's contact info can be found through your exhibitor portal. You may advise UBM of any unauthorized solicitations via email.


PR OPPORTUNITIES

PR STRATEGY & COUNSEL

The ICMI PR team is available to assist exhibitors and sponsors with any questions or issues you may have about developing your PR plan and media outreach strategy. Contact ICMIPR@ubm.com for information.

PRESS RELEASES

The ICMI PR team regularly distributes press releases around the event. Additionally, they will release an announcement focused exclusively on event exhibitors. We encourage you to also complete and distribute your own press releases announcing your participation for increased exposure. Please read the press release guidelines below for reference.

INCLUSION IN OFFICIAL PRESS RELEASE

If your company is planning to make an announcement leading up to or at ICMI Contact Center Expo, we can help you increase exposure through a press release detailing exhibitor news, to be distributed one week prior to the event on Monday, May 6. Submissions are now being accepted through Friday, April 26 via this link.

Please note that submissions cannot exceed 50 words and no marketing copy will be considered. If you would like to participate in this opportunity but not release specific details of your announcement, we can accommodate you.

PRESS RELEASE GUIDELINES

ICMI owns its brands and content and must approve any third party use of its brands and content. If you plan to write a press release about your exhibitor announcement, sponsorship, or other activities around the event, please follow these guidelines:

  • Event boilerplate should be included in the press release (see boilerplate below).
  • The date and location of the event should be included in the first paragraph: The ICMI Contact Center Expo, May 13-16, 2019 at the Diplomat Beach Resort in Fort Lauderdale, FL.

ICMI BOILERPLATE

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

To learn more and for the latest news and information, visit www.ubm.com and www.informa.com


ACCESS TO MEDIA LIST

The media list will be available for download in the Exhibitor Portal two weeks prior to the event on Friday, April 26. This list will give you the opportunity to coordinate onsite briefings with pre-registered press, analysts and bloggers. Once available, the media list will be updated each Friday until the event.

*PR agencies will need to obtain login information to the Exhibitor Services portal from their client for access to the media list.* 


YOUR ICMI PR TEAM

The ICMI PR team can be reached at ICMIPR@ubm.com.

Heather Donner
PR Specialist
Heather.Donner@ubm.com
415-947-6109


SOCIAL MEDIA

Use social media to distribute relevant content to the ICMI Community. Announce your presence at the event and what services and products you will be showcasing. Use the links below to reach our followers:

Use these banners on social media, in your email signature, in blogs or other communications to promote your presence at the event or a product you are showcasing. Simply right-click and choose 'save image as' to download them to your computer. Then link them to http://www.icmi.com/contact-center-expo-conference

 


 

CONFERENCE MOBILE APP

Download the Mobile App!
Search for "ICMI Events" in your app store. Note: only registered attendees can access the conference mobile app. You will need to use your registration email and password to access the app. Once complete you can post pictures, comments and special offers. Start conversations, invite people to your booth, and increase engagement with attendees.

 

 


 

SHARE YOUR DISCOUNT

All exhibitors receive a unique promo code which offers big discounts off the price of a 2-day, 3-day, 4- or 4-day PRO pass. Be sure to share your promo code in all your promotional efforts to ensure registrations that come in as a result of your efforts are coded to your company. This discount code is available in the Exhibitor Portal. If you have questions or have not received this information, please contact Iris Fliegelman at ifliegelman@icmi.com.

PROMOTIONAL REWARDS

If 3-5 paid attendees use your promo code, you'll earn a two column wraps
If 6+ paid attendees use your promo code, you'll earn a chair drop!

TO QUALIFY FOR THIS PROGRAM, REGISTRATIONS MUST MEET THE FOLLOWING CRITERIA:

  1. Paid 2-day, 3-Day or 4-day Conference Pass
  2. Unique code must be applied during registration process
  3. Registrant cannot be an employee of an Exhibiting or Sponsoring Company
  4. Balance must be paid in full
  5. This program ends Friday, April 6, 2019. No registrations received after this date will apply towards this program.

PROMOTE YOUR PRESENCE

You will be receiving customized landing pages, emails and banners to help promote your presence at the show (and your special discount code).  Stay tuned!


Attendee Testimonials

What Attendees Are Saying About Contact Center Expo

quote

I loved it! It was my first ICMI conference and I learned something useful every single day! Most of all I loved having the chance to talk "shop" with other centers to learn best practices.

Jo Henry
Team Captain , Dorel Juvenile

Attending the ICMI Conference provides the ability to meet others who share the challenges inherent in Contact Centers. It is informative and an opportunity to share knowledge and "war stories".

Claire Neumann
Customer Service Manager , The General Insurance

By attending as a group, we were able to attend different sessions during each block and share our notes in order to get the most out of the conference.

Evan Watson
Documentation Specialist , AICPA

This conference was a game changer for me. There were so many concepts around metrics and coaching that we have been trying to implement, and those same concepts were discussed here. I was able to take what we have already done, mix in some of these amazing ideas from the conference, and build something that will totally change our contact center for the better!

Haley Birdyshaw
Sponsor and Donor Relations Operations Analyst , Compassion International

There is always something we can do better to help our customers and it is good to share best practices with others that live in your world.

Kathy Liatos
Member Services Manager , Christian Care Ministries

I learned so much and I have come back to my contact center with new enthusiasm and great ideas for improvement.

Lonnie Gridley
Contact Center Director , Progressive Finance

This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham
Sr. Manager Customer Care, Technology Services , J. J. Keller & Associates

Attending the ICMI Contact Center Expo & Conference is an extremely worthwhile and energizing experience. I can't recommend it enough!

Michelle Wedding
Associate Manager , Mead Johnson

ICMI conference is a wonderful opportunity to learn about new technology, network with my peers.

Nancy Ellis
Network/Telecommunications Analyst , Vectren Corporation

This was my third straight year attending and I've come away with pages of notes to share with my team when I return. I get so much from the sessions and site tours that all the other stuff feels like a bonus.

Nicholas Woltring
Director of Customer Service , National Guardian Life Insurance

The ICMI Contact center expo and Conference provided me with not only the opportunity to network with peers in the industry, but also provided me the opportunity to stay current with industry hot topics and solutions. ICMI is one of my go to resources for all things contact center related.

Tina Domer
Customer Care Manager , Restaurant Technologies, Inc.

The speakers and sessions were very informative and the conference was extremely well-organized. Just enough time in each session/presentation! Well done ICMI!

Trenyse Briggs
Business Development Manager , Convey Health Solutions

I have been attending these conferences over 8 years and each time they are more informative and enjoyable. I always bring action items back to the agency.

Esther Edmonds
Contact Center Manager , U.S. Government Printing Office

The conference was so valuable; I learned a great deal and made some excellent connections.

Cortney Jonas Burnos
Workforce Management Director , CareCentrix

"Everybody is really happy to share. There's no real competitors here. It's all about sharing knowledge."

Luke Jamieson
Head of Member Services , UniSuper

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"By far the most comprehensive, well planned and content rich contact center event I have ever been a part of."

Luke Jamieson
Head of Member Services , UniSuper

"One of the best conferences I have attended."

Jennifer High
VP Contact Center , Transamerica

“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”

Candace Estanique
Coordinator , Straub Clinic & Hospital

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty
Contact Center Supervisor , LES

“The opportunity to learn from others is invaluable. There are so many companies represented, that we are able to learn from each other without worrying about giving away trade secrets! Being able to see how others use their technology is a huge plus- it's nice to hear the challenges others have faced and the creative ways they used the technology.”

Lindsey Weems
Call Center Manager , Pepsi Bottling Ventures

“The conference was well organized and provided a variety of training sessions that I found very valuable. I enjoyed the keynote speakers, as well as being able to discuss best practices with my peers from other call centers.”

Sherri Bramwell
Quality Manager , OptumRx

“Given the opportunity, I will plan to attend again and will encourage others in my area of responsibility to attend as well.”

Sharon Cole
Sr. Analyst , Verizon

“Having the opportunity to learn and share in a variety of settings, whether in a classroom setting that is interactive, networking with peers, or on the exhibit floor by seeing demos and squeezing in another session to take away, culminated into a wonderful experience.”

Steve Wilson
Customer Service Supervisor , Grant & Weber

"You get a lot of feedback and interaction not only from speakers but from your peers. There's a lot of exponential learning and for me that's the enjoyable part of the show."

Dan Blattler
, Cox Communication

It was so well orchestrated and organized and it has such a variety of topics to choose from that no matter what your needs or interests are you will find it at the ICMI conference."

Dawn Mangelsen
, DealerTrack Technologies

"It was amazing to be around so many people in the industry. It was exciting and invigorating. To share my perspective and to get so many other perspectives helped me learn and grow."

Jenny Dempsey
, Phone.com

The content was great, the speakers were well prepared and shared relevant information, everything was so well organize and ran so smoothly.

Ruth Hansen
Contact Center Director , TwinStar Credit Union

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."

Serena Daly
Supervisor, Customer Care Sales and Retention , eHealthInsurance Services, Inc

"The keynote presentations were awesome!"

Suzan Gallion
Vice President , RBFCU

"I became a groupie of Lori Bocklund's sessions because I liked her topics and style of presentation so much. She is a wonderful speaker!"

Liz Hansen
IT Technologist , Medtronic

"I met some really great peers and loved the opportunity to share experiences with them."

Coreen Gaffney
Director, Customer Care Team , The Hanover Group

"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."

Jason Kean
Manager, Service Assurance , AutoTrader.com

"I enjoyed the opportunity to meet others in similar fields or facing similar challenges in their contact centers."

Christine Paeplow
Client Services Manager , Harland Clarke

"The conference sessions were great, and so interactive!"

Mariana Kenny
Quality Assurance Analyst , Entrust Energy

"Lori Bocklund - My favorite presenter in a session - smart, funny and filled with great information. Please keep her on the rotation of speakers at your future conferences."

Jennifer Stowell
Sales Support Supervisor , REI

"I really enjoyed the reception in the exhibit hall as this was a great way to network and see the various products that were available."

Kim Singh
Operations Manager , E-Comm 911

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