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No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results.
No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results. You can count on us for call center customer service training and call center consulting to help you provide exceptional service.
Find the Best Contact Center Training Solutions
Stay relevant in the constantly evolving contact center industry. ICMI offers vital training that will propel your career forward. Our live virtual call center courses equip you for success. Enhance customer service, cultivate leadership skills through our virtual and private group training. Topics span customer service, AI and automation, quality monitoring, workforce management, and customer experience. Access customized contact center training, from basics to advanced management levels.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.