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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

Blending Sales and Service

Teaches agents the fundamental skills and techniques that will give them the confidence to increase their sales potential.

Business Acumen for Contact Center Leaders

Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.

Certified Trainer Program

Certify your own trainers to teach licensed ICMI courseware directly to your staff.

Contact Center Coaching For Supervisors

Improve agent and customer satisfaction through this proven coaching model.