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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
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An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

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Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
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Blending Sales and Service

Teaches agents the fundamental skills and techniques that will give them the confidence to increase their sales potential.

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Business Acumen for Contact Center Leaders

Builds financial, influencing, negotiating, partnering, and communication skills for contact center leadership roles.

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Certified Trainer Program

Certify your own trainers to teach licensed ICMI courseware directly to your staff.

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