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Announcing Our 2025 Site Tours

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Contact Center AI Strategy Conference Orlando 2025

Registration is Open! We are back in Orlando
October 27 - 30, 2025!

ICMI's Contact Center Expo delivers expert strategy and insight into the technologies and concepts you need to know to plan, manage, and optimize your contact center.

More information to come!!!

Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet this highly qualified group of active buyers in person in 2025!

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ICMI Contact Center Expo 2025 Orlando Registration

Connecting the Contact Center Industry with Sustainable and Innovative Solutions

ICMI’s Contact Center Expo is designed exclusively for contact center and customer service professionals seeking to advance their contact center strategy and planning, better support their teams, and advance their careers.

We are 100% dedicated to giving you the tools that empower you to deliver on your business’ strategic goals.

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr

Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan

VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt

Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen

Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker

Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer

Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain

Customer Contact Center Manager , Virginia Workers' Compensation Commission

Elevate Your Customer Experience Strategy

Transform your customer contact operations with groundbreaking solutions at ICMI's Contact Center Expo. This premier event delivers:
• Actionable Strategies for tackling today's most pressing customer service challenges
• Data-Driven Solutions to boost operational efficiency and performance
• Expert-Led Sessions featuring industry pioneers and thought leaders
You will also learn about common contact center operational issues related to:
• Workforce management
• Customer retention
• Quality monitoring and delivery

Connect.Transform. Innovate. Succeed. Excel.

Contact Center Expo integrates our coverage of Customer Experience, AI & Automation, Self-Service & Support, and Workforce Optimization into every aspect of the event. From one-of-a-kind site tours, training, workshops, to sessions and keynotes, we thread this critical topic into everything we support - versus relegating it to one track. Also, let us not forget about the Global Contact Center Awards, where the best of the best are honored. Connect with your teams and peers in one place.
• Site Tours (TBA)
• Workshop: Mastering the RFP Process: Strategically Procuring AI for Your Contact Center (TBA)
• Session: Building a Contact Center AI Strategy (TBA)
• Session: Beyond Chatbots: Augment Your Support Operations With AI (TBA)
• Session: AI Promise vs. Reality of Contact Centers (TBA)

Why Attend

Contact Center ROI Case Studies

Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from Spirit Airlines, Homeland Security, Fabletics, Nestle Purina, Automattic, and many more market-leading companies that were a part of the 2024 show. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across integrating AI and automation, managing a hybrid workforce, and keeping up with operational best practices.