By
Erica Marois
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Date Published: January 25, 2019 - Last Updated 3 Years, 304 Days, 12 Hours, 44 Minutes ago
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This May, Brad Cleveland will deliver an ICMI Contact Center Expo Session
that reveals the ten characteristics of the best-managed contact centers.
The session will be based on insight from his book Call Center Management
on Fast Forward, which will be released in an updated edition this spring.
Ahead of the session and book release, we hosted an on the same topic this week. What do our community members think the
best-managed contact centers have in common? Watch this quick video for
some of the top answers from the January 22, 2019 #ICMIchat