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What Sets the Best Managed Contact Centers Apart?

This May, Brad Cleveland will deliver an ICMI Contact Center Expo Session that reveals the ten characteristics of the best-managed contact centers. The session will be based on insight from his book Call Center Management on Fast Forward, which will be released in an updated edition this spring.

Ahead of the session and book release, we hosted an on the same topic this week. What do our community members think the best-managed contact centers have in common? Watch this quick video for some of the top answers from the January 22, 2019 #ICMIchat