ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Things to Consider When Training an Outsourced Team

This week guest host Jeremy Watkin led an #ICMIchat discussion on the ways BPOs are crushing it in the contact center space. One of the questions he raised: what should you consider when training an outsourced team? Here are a few of the answers!

For a full chat transcript, head here.