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Things to Consider When Training an Outsourced Team

By Erica Marois | Date Published: February 14, 2019 - Last Updated 3 Years, 296 Days, 6 Hours, 58 Minutes ago | Comments

This week guest host Jeremy Watkin led an #ICMIchat discussion on the ways BPOs are crushing it in the contact center space. One of the questions he raised: what should you consider when training an outsourced team? Here are a few of the answers!

For a full chat transcript, head here.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Onboarding

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