By
Erica Marois
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Date Published: February 14, 2019 - Last Updated 3 Years, 296 Days, 6 Hours, 58 Minutes ago
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This week guest host Jeremy Watkin led an #ICMIchat discussion on the ways BPOs are crushing it in the contact center space. One of the questions he raised: what should you consider when training an outsourced team? Here are a few of the answers!
For a full chat transcript, head here.