ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

Simple Ways to Make Agent Training More Engaging

By Erica Marois | Date Published: March 15, 2019 - Last Updated 4 Years, 1 Day, 10 Hours, 33 Minutes ago | Comments

This week, contact center training expert Sheri Kendall-duPont joined us as an #ICMIchat guest host. She asked probing questions and shared her thoughts on ways to get better results from agent training. To catch up on the full conversation, be sure to read the chat transcript: https://ubm.io/March12-Recap

For quick tips on making training more engaging, watch this short video recap.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!