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Simple Ways to Make Agent Training More Engaging

By Erica Marois | Date Published: March 15, 2019 - Last Updated December 03, 2019 | Comments

This week, contact center training expert Sheri Kendall-duPont joined us as an #ICMIchat guest host. She asked probing questions and shared her thoughts on ways to get better results from agent training. To catch up on the full conversation, be sure to read the chat transcript: https://ubm.io/March12-Recap

For quick tips on making training more engaging, watch this short video recap.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development

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