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Simple Ways to Make Agent Training More Engaging

This week, contact center training expert Sheri Kendall-duPont joined us as an #ICMIchat guest host. She asked probing questions and shared her thoughts on ways to get better results from agent training. To catch up on the full conversation, be sure to read the chat transcript: https://ubm.io/March12-Recap

For quick tips on making training more engaging, watch this short video recap.