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Attendees Share Their Top Takeaways from Contact Center Expo 2019

By Erica Marois | Date Published: May 24, 2019 - Last Updated December 03, 2019 | Comments

Couldn't  join us this year for Contact Center Expo? Were you there, but wondering what other attendees took away from the week? We've got you covered! This week during #ICMIchat, we did a debrief on all the trends, highlights, and conversations that came out of #ICMIexpo 2019. We asked participants to share their biggest takeaways. Here's a quick recap. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development

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