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Couldn't join us this year for Contact Center Expo? Were you there, but wondering what other attendees took away from the week? We've got you covered! This week during #ICMIchat, we did a debrief on all the trends, highlights, and conversations that came out of #ICMIexpo 2019. We asked participants to share their biggest takeaways. Here's a quick recap.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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