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Answers to Your Burning Contact Center AI Questions

By Erica Marois | Date Published: March 22, 2019 - Last Updated December 03, 2019 | Comments

There's been plenty of buzz about AI, but what's the real deal? How will automation change the contact center, and what do leaders need to do now to prepare? We asked members of the #ICMIchat community to answer a few of the top AI-related questions we receive. Here are their answers. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: AI

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