Date Published: March 22, 2019 - Last Updated 4 Years, 3 Days, 14 Hours, 3 Minutes ago
There's been plenty of buzz about AI, but what's the real deal? How will automation change the contact center, and what do leaders need to do now to prepare? We asked members of the #ICMIchat community to answer a few of the top AI-related questions we receive. Here are their answers.