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Answers to Your Burning Contact Center AI Questions

By Erica Marois | Date Published: March 22, 2019 - Last Updated December 03, 2019 | Comments

There's been plenty of buzz about AI, but what's the real deal? How will automation change the contact center, and what do leaders need to do now to prepare? We asked members of the #ICMIchat community to answer a few of the top AI-related questions we receive. Here are their answers. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: AI

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