ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Scoreless QA. Is that even possible?! While only 10% of the ICMI community currently uses a scoreless QA model, it's a trend that's on the rise. And according to our #ICMIchat community, for good reason. If you're intrigued by the idea, skeptical, or somewhere in between, watch this quick video. Ready to learn more? Join us this May at Contact Center Expo and attend the half-day workshop "Scoreless QA: How to Focus on Behaviors and Forget about the Numbers." Details here.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?