Published: March 28, 2019 | Comments
Scoreless QA. Is that even possible?! While only 10% of the ICMI community currently uses a scoreless QA model, it's a trend that's on the rise. And according to our #ICMIchat community, for good reason. If you're intrigued by the idea, skeptical, or somewhere in between, watch this quick video. Ready to learn more? Join us this May at Contact Center Expo and attend the half-day workshop "Scoreless QA: How to Focus on Behaviors and Forget about the Numbers." Details here.