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8 Ways to Take Charge of Your Professional Development

Last year we asked you which topics you'd like to cover during #ICMIchat in 2019. At the top of the request list? Career development. This week Sean Hawkins co-hosted our chat and offered his perspective on providing professional development opportunities for team members. One of the questions that he posed to the group: how should employees take charge of their own development? Here are some of the top answers!

Ready to take charge of your growth? ICMI now offers more virtual contact center training courses than ever, covering topics like supervisor development, metrics, WFM, operations, and more. Find your course here.