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8 Ways to Take Charge of Your Professional Development

By Erica Marois | Date Published: January 30, 2019 - Last Updated December 03, 2019 | Comments

Last year we asked you which topics you'd like to cover during #ICMIchat in 2019. At the top of the request list? Career development. This week Sean Hawkins co-hosted our chat and offered his perspective on providing professional development opportunities for team members. One of the questions that he posed to the group: how should employees take charge of their own development? Here are some of the top answers!

Ready to take charge of your growth? ICMI now offers more virtual contact center training courses than ever, covering topics like supervisor development, metrics, WFM, operations, and more. Find your course here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development

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