TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

8 Ways to Gauge Employee Engagement (Without a Survey!)

By Erica Marois | Date Published: February 28, 2019 - Last Updated December 03, 2019 | Comments

Is increasing employee engagement a priority for your team this year? According to 2018 ICMI research, it's a top three challenge for members of this community. The reality is, you can't fix what you don't measure. And sometimes employee surveys aren't enough. If you're looking for a few ways to gauge employee engagement, watch this video for quick tips from the latest #ICMIchat. Looking to read more of the conversation? Find the full chat recap here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!