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Is increasing employee engagement a priority for your team this year? According to 2018 ICMI research, it's a top three challenge for members of this community. The reality is, you can't fix what you don't measure. And sometimes employee surveys aren't enough. If you're looking for a few ways to gauge employee engagement, watch this video for quick tips from the latest #ICMIchat. Looking to read more of the conversation? Find the full chat recap here.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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