Published: June 21, 2019 | Comments
Research indicates that attrition rates rise during periods of organizational change. It’s one of the things that keeps plenty of contact center leaders up at night. Yet, most of us are still more reactive than proactive when it comes to employee retention. What are some ways companies could take a more proactive approach to employee retention? Here are six answers from the most recent #ICMIchat.
Looking for more advice that will help you stabilize engagement during periods of change? Check out the full chat recap.