TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

6 Tips for Approaching Employee Retention More Proactively

By Erica Marois | Date Published: June 21, 2019 - Last Updated September 08, 2020 | Comments

Research indicates that attrition rates rise during periods of organizational change. It’s one of the things that keeps plenty of contact center leaders up at night. Yet, most of us are still more reactive than proactive when it comes to employee retention. What are some ways companies could take a more proactive approach to employee retention?  Here are six answers from the most recent #ICMIchat.

Looking for more advice that will help you stabilize engagement during periods of change? Check out the full chat recap.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!