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5 Ways to Get Executive Buy-in on CX Projects

By Erica Marois | Date Published: June 14, 2019 - Last Updated September 08, 2020 | Comments

According to #ICMIchat participants, the most challenging part of the customer feedback process is acting on the feedback and closing the loop. To make matters more complicated, often times, executive support wanes soon after the data has been shared. How can we fix this? Here are a few tips from the latest #ICMIchat. Want more? Head to the full chat transcript. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Surveying And VoC

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