By
Erica Marois
| Published: March 05, 2018
| Comments
Artificial Intelligence (AI) is creating a lot of buzz these days--especially in the customer service industry. Looking past the hype, how can contact centers prepare? What should you consider before investing in new AI solutions? Here's a bit of advice from the #ICMIchat community.
Interested in learning more about AI? Check out this session at ICMI Contact Center Expo.