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What to Consider Before Adding AI to Your Contact Center

By Erica Marois | Date Published: March 05, 2018 - Last Updated September 14, 2018 | Comments

Artificial Intelligence (AI) is creating a lot of buzz these days--especially in the customer service industry. Looking past the hype, how can contact centers prepare? What should you consider before investing in new AI solutions? Here's a bit of advice from the #ICMIchat community.

Interested in learning more about AI? Check out this session at ICMI Contact Center Expo.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Best Practices, Strategy

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