By
Erica Marois
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Date Published: March 05, 2018 - Last Updated 5 Years, 82 Days, 23 Hours, 28 Minutes ago
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Comments
Artificial Intelligence (AI) is creating a lot of buzz these days--especially in the customer service industry. Looking past the hype, how can contact centers prepare? What should you consider before investing in new AI solutions? Here's a bit of advice from the #ICMIchat community.
Interested in learning more about AI? Check out this session at ICMI Contact Center Expo.