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What Contact Center Agents Wish Customers Knew About Their Job

By Erica Marois | Date Published: January 25, 2018 - Last Updated September 14, 2018 | Comments

Working in a contact center can be challenging and rewarding, but it's also stressful. Let's face it. It's not always easy being an agent. There are plenty of misconceptions about life in the contact center, so we asked #ICMIchat participants to share what they want customers to know about their job. Watch this quick video for the answers!

Tell us: what do you want customers to know about your job? Comment below.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Agent

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