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What Contact Center Agents Wish Customers Knew About Their Job

Working in a contact center can be challenging and rewarding, but it's also stressful. Let's face it. It's not always easy being an agent. There are plenty of misconceptions about life in the contact center, so we asked #ICMIchat participants to share what they want customers to know about their job. Watch this quick video for the answers!

Tell us: what do you want customers to know about your job? Comment below.