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Working in a contact center can be challenging and rewarding, but it's also stressful. Let's face it. It's not always easy being an agent. There are plenty of misconceptions about life in the contact center, so we asked #ICMIchat participants to share what they want customers to know about their job. Watch this quick video for the answers!
Tell us: what do you want customers to know about your job? Comment below.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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