By
Erica Marois
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Date Published: April 13, 2018 - Last Updated 4 Years, 304 Days, 1 Hour, 8 Minutes ago
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Comments
Most companies claim to have a customer-centric culture, but how many customers would agree? This week, #ICMIchat participants discussed all the ways contact centers can rally their organization to become more customer-centric. At the center of it all: agents. Watch this quick recap to learn how companies are involving agents in improving the customer experience.